Gaining Clarity in the Cloud

Gaining Clarity in the Cloud Published in Computerworld UK Steps to take when you consider the cloud Such is the exponential rate of growth in cloud services, and so enthusiastic are vendors of all shapes and sizes to investigate the… Read More »

Office 365: Weighing Up The Pros and Cons

Office 365: Weighing Up The Pros and Cons Published in Computerworld UK Should your company deploy cloud applications? Everyone’s talking about Microsoft’s Office 365 – so what’s all the fuss? Essentially it offers a web-based suite of software and services… Read More »

The IT service desk: On a quest for survival

The IT service desk: On a quest for survival Published in Computerworld UK Key performance and customer satisfaction issues to keep the service desk relevant Finding themselves competing with ubiquitous online help sources and ever more savvy customers, both corporate… Read More »

Public service websites: Measuring value for investment

Public service websites: Measuring value for investment Published in Computerworld UK How to create credible cost/performance metrics tor successful benchmarking Having spent almost £500m in the past 3 years on its internet services such as Directgov and Business.gov, the government… Read More »

Utility Supplier Benchmarks IT

Utility Supplier Benchmarks IT Published in ComputerWeekly Gas supplier Wales & West Utilities (WWU) has benchmarked its in-house IT operation and external services agreements to keep its cost, service levels and processes in line with the best on offer in… Read More »

Enterprise architecture: Challenging the top 3 misconceptions

Enterprise architecture: Challenging the top 3 misconceptions Published in Computerworld UK Rather like an adolescent who feels continually misunderstood, Enterprise Architecture has been suffering from an identity crisis since the day this new business function was named. The first step… Read More »

Financial services IT: coping with the costs

Financial services IT: coping with the costs Published in Computerworld UK Some useful tips for the rest of us too… Financial institutions have been hit hard by the banking crisis and are faced with two seemly irreconcilable demands: To contain… Read More »

A Story of Two London NHS Trusts

A Story of Two London NHS Trusts Published in ehiEngage (now digitalhealth.net) The Case for IT Cost Efficiencies, Outsourcing and Shared Services With support from the business technology specialist ImprovIT, St George’s Healthcare NHS Trust and Kingston Hospital NHS Trust… Read More »