Public service websites: Measuring value for investment

Published in Computerworld UK How to create credible cost/performance metrics tor successful benchmarking Having spent almost £500m in the past 3 years on its internet services such as Directgov and, the government finds itself unable to determine if they… Read More »

Utility Supplier Benchmarks IT

Utility Supplier Benchmarks IT Published in ComputerWeekly Gas supplier Wales & West Utilities (WWU) has benchmarked its in-house IT operation and external services agreements to keep its cost, service levels and processes in line with the best on offer in… Read More »

Financial services IT: coping with the costs

Published in Computerworld UK Some useful tips for the rest of us too… Financial institutions have been hit hard by the banking crisis and are faced with two seemly irreconcilable demands: To contain costs whilst at the same time implementing… Read More »

A Story of Two London NHS Trusts

Published in ehiEngage (now The Case for IT Cost Efficiencies, Outsourcing and Shared Services With support from the business technology specialist ImprovIT, St George’s Healthcare NHS Trust and Kingston Hospital NHS Trust have completed a joint cost and performance… Read More »

NHS trusts rule out outsourcing and shared services options

Originally published in Kable government computing Investigation for St George’s and Kingston NHS trusts finds their in-house IT services are more efficient than outsourcing. A study commissioned by St George’s healthcare NHS trust and Kingston hospital NHS trust has found… Read More »