Embracing Disruption

Published in Computerworld UK Helping to define best practice for business social networking With over 90% of all corporate processes now automated, the pressure on CIOs has never been greater. An ever increasing burden of corporate expectations rests on the IT support structure not simply to provide cost efficient, reliable desktop and back office processing, […]

NHS Trusts: Paying too much for IT?

Published on CIO Excellence, as well as inefficiency, also costs money The typical NHS Trust is a complex organisation with an IT infrastructure that spans multiple departments often within multiple sites and supports both internal and remote staff. IT costs are always an issue and never more than now. Against this backdrop of tightening budgets, […]

NHS Trust IT costs show no link to users

Originally published on digitalhealth.net There is no relationship between trusts’ operational IT costs per user and the number of users they have, a study has shown. The study, based on information from 60 trusts supplied under the Freedom of Information Act, found 40% had an above average operational spend per user when compared to other industries. […]

Are you ready for the Next Big Thing?

Published in Computing CIO’s must learn to embrace so-called disruptive technologies and use them to their advantage With more than 90 per cent of corporate processes now automated, the pressure on CIOs has never been greater. On the one hand they must guarantee a reliable front- and back-office IT environment; on the other they must […]

Seven Trends in Public Sector Procurement That Are Scaring Suppliers

Published in ComputerWeekly The government’s austerity programme is having predicable knock-on effects on IT procurement and outsourcing strategies, and while there are a number of inter-related themes they all stem from a single overriding imperative – the need to cut costs. Very few infrastructure project plans, outsourcing contracts or other IT activities are being spared […]

The Changing Procurement Landscape

Published in Government Technology The government’s austerity programme is having predicable knock-on effects on IT procurement and outsourcing strategies, and while there are a number of interrelated themes they all stem from a single overriding imperative: the need to cut costs. Very few infrastructure project plans, outsourcing contracts or other ICT activities are being spared […]

Gaining Clarity in the Cloud

Published in Computerworld UK Steps to take when you consider the cloud Such is the exponential rate of growth in cloud services, and so enthusiastic are vendors of all shapes and sizes to investigate the cost savings and adopt the cloud, that the lines appear blurred as to what actually constitutes a cloud-based service as […]

Office 365: Weighing Up The Pros and Cons

Published in Computerworld UK Should your company deploy cloud applications? Everyone’s talking about Microsoft’s Office 365 – so what’s all the fuss? Essentially it offers a web-based suite of software and services that provides an impressive array of enterprise-level functionality at commodity-level pricing. But as with anything there are downsides, so before jumping in we […]

The IT service desk: On a quest for survival

Published in Computerworld UK Key performance and customer satisfaction issues to keep the service desk relevant Finding themselves competing with ubiquitous online help sources and ever more savvy customers, both corporate and public sector IT service desks are being challenged as never before to improve services and remain relevant. IT service desks are at risk […]

Public service websites: Measuring value for investment

Published in Computerworld UK How to create credible cost/performance metrics tor successful benchmarking Having spent almost £500m in the past 3 years on its internet services such as Directgov and Business.gov, the government finds itself unable to determine if they have delivered up sufficient benefits to justify the investment. What public sector CIOs need is […]