Planning For Transformation

The Requirement:

Following several years of growth and a number of acquisitions, a large manufacturer operating in seven countries across Europe was embarking on a digital modernisation programme underpinned by business process change and IT enablement.

As part of developing the business case, our client needed to baseline the current IT environment, clearly define what the future IT environment would be, then predict its cost profile and benefits.

Our Approach:

As a first step, ImprovIT delivered a baseline review of the current IT services to determine how the cost and quality compared to market peers. ImprovIT used its industry leading benchmarking approach to quantify the complexity of services being delivered, enabling an accurate “apples to apples” comparison to be made.

In parallel, workshops were conducted to understand the scope and approach of the Digital Transformation programme. Scenarios were defined and modelled, allowing options to be properly calibrated.  After a preferred option was selected, a review of the IT strategy was conducted to ensure the linkage between the two was appropriate. To complete the picture, current sourcing arrangements were mapped against initial transition plans to agree a future target operating model for IT. This took into account local demands, skills and resource needs, sourcing considerations and the optimal portfolio approach to deliver the planned transformation.

The Outcome:

Once plans were finalised, the initial baseline benchmark was used as “a line in the sand” from which all future improvements would be measured. A transformation roadmap and a series of specific recommendations were provided to assist the client on their digital journey. These recommendations included target market prices for services to be procured externally and resource levels and skill-sets required by the internal in-country teams.

The combination of fact-based analysis and fully calibrated scenarios, underpinned by real market data, gave the client the information needed to make informed decisions. Most importantly, the outcomes allowed the client to lower the IT cost base, whilst also delivering increased value to the business through optimising services, modernising platforms and extracting better value from outsourcing contracts.

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