Retail is a highly diverse sector including traditional Bricks and Mortar selling as well as online trading. It is a rapidly changing environment with especially high levels of competition and increasing levels of local and international government regulation. In addition, more than ever before, consumers expectations are high in terms of service, integrated products, social behaviour and ethics.
Information Technology is increasingly perceived as the best means of addressing new customer expectations, supply chain challenges and reducing time to market and integrating Bricks and Mortar installations with online offerings. It is essential to manage IT infrastructure and applications whilst making the most cost effective decisions.
Executives in the Retail sector are called upon to:
- Offer and support diverse routes to market, via varied interfaces (Face to Face, Online and Mobile)
- Integrate different delivery channels
- Shorten the supply chain, reduce time to market and minimise inventory
- Improve the ability to analyse, understand, and respond to trends (the ability to understand data)
- Reduce over reliance on embedded legacy systems that deliver core services to the business