Insights

To Outsource or not to Outsource?

To Outsource or not to Outsource? Originally published in Outsource Magazine For commercial or public sector organisations thinking about outsourcing either part or all of their IT operations, there are many questions starting with the basic question: which services, if

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Value for Money

Value for Money Does this represent “Value for Money?” is the the perennial question asked when making any large purchase. This is often a difficult question to answer and the response will be viewed differently by individuals. The concept of

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Changing triggers of IT benchmarking

Changing triggers of IT benchmarking Originally published in Outsource Magazine Benchmarking as a management tool remains globally popular, more so in North America and Europe, ranking a global second and an EMEA first according to the most recent Bain & Company

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The Customer/Outsourcer Relationship: Benchmarking Value

The Customer/Outsourcer Relationship: Benchmarking Value Published in ComputerWorld UK & in Outsource Magazine Evidence based metrics can help both parties in a contract The relationship between organisations and their service providers is not unlike a marriage. All is fine until it isn’t

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