Insights

Seven Trends in Public Sector Procurement That Are Scaring Suppliers Published in ComputerWeekly The government’s austerity programme is having predicable knock-on effects on IT procurement and outsourcing strategies, and while there are a number of inter-related themes they all stem

The Changing Procurement Landscape Published in Government Technology The government’s austerity programme is having predicable knock-on effects on IT procurement and outsourcing strategies, and while there are a number of interrelated themes they all stem from a single overriding imperative:

Gaining Clarity in the Cloud Published in Computerworld UK Steps to take when you consider the cloud Such is the exponential rate of growth in cloud services, and so enthusiastic are vendors of all shapes and sizes to investigate the

Office 365: Weighing Up The Pros and Cons Published in Computerworld UK Should your company deploy cloud applications? Everyone’s talking about Microsoft’s Office 365 – so what’s all the fuss? Essentially it offers a web-based suite of software and services

The IT service desk: On a quest for survival Published in Computerworld UK Key performance and customer satisfaction issues to keep the service desk relevant Finding themselves competing with ubiquitous online help sources and ever more savvy customers, both corporate

Public service websites: Measuring value for investment Published in Computerworld UK How to create credible cost/performance metrics tor successful benchmarking Having spent almost £500m in the past 3 years on its internet services such as Directgov and Business.gov, the government