The developments in the sector are increasing the pressure on transformation, through critical self-assessment, maximising value-enhancement, while keeping the lights on within tight budgets. The diversity of needs range from unique core systems to the needs of the high performance computing for research, the online instruction to mobile usage of applications on smartphones and tablets.
ImprovIT has worked with several premier institutions and research universities to provide an in-depth analysis of key IT services. The study objectives have been to provide and independent view of the strengths and weaknesses, while gaining fact-based insights to help determine the most suitable IT transformation agenda and the way forward.
This sector is undergoing a significant transformation, requiring optimal balancing of priorities, within constraints of budget and time. Amongst the management tools available to IT leadership, benchmarking presents an elegant solutions, providing useful insights to help with key strategic and tactical decisions in planning change, new investments, technology choices, governance models, process improvements, service management, complexity reduction, knowledge retention, and so on.