Devon and Cornwall Police (DCP), which covers the largest geographical police area in England, has just completed a series of 3 annual Market Tests to determine if their IT Services, delivered by BT, provide ‘Value for Money’ (VFM) to DCP in terms of charges and service quality. These reviews were conducted by specialist measurement company ImprovIT, working with CIPFA.
DCP faces challenges to respond to a vast rural and coastal area, which increases by 10 Million visitors over the summer months. This creates a huge demand on their services both in traditional crime on the beat and around the new areas of cyber-crime. With changes in society the young and old are a new focus for crime, DCP are looking to technology as the enabler – the “digital beat” to keep vulnerable people safe and bring offenders to justice.
As a result they have contracted with BT for the provision of a set of managed ICT services. The contract’s aim is to enhance the 24 hour support given to IT systems, to deliver a more robust support to policing and realise significant savings from service costs that will be reinvested to improve services to the public. BT was awarded the contract in 2015.