Media Coverage

The Digital Transformation Journey

Our full Digital Transformation Journey article was published in  Outsource Magazine. Since it's a long and complicated journey, our Resources page lists the steps in easy to digest bite-size chunks: How is Digitalisation Achieved? New Wave of Digital Transformation Building a Digital Strategy Starting the...

IT operations & business strategy: Healing the great divide

Published in ComputerWorld UK  Start laying in new capacity and scalable, future-proofed platforms The absence of a strategic perspective in IT is often starkly visible - or perhaps conspicuously invisible, particularly in the public sector. Of course there are many legitimate reasons for this. Today’s...

Utility benchmark review a catalyst for transformation

Published in CIO UK 'Benchmarking study like this is a waste of time unless it is actually used as a catalyst for change and transformation', according to utilities company IS commercial manager William Sanderson. Thames Water is using a recent benchmarking review to drive a...

The customer/outsourcer relationship: benchmarking value

Published in ComputerWorld UK Evidence based metrics can help both parties in a contract The relationship between organisations and their service providers is not unlike a marriage. All is fine until it isn’t - when communications break down and service delivery starts to suffer. Both...

Thames Water benchmarks IT to improve service efficiency

Published in ComputerWeekly Thames Water has been using IT benchmarking service from business consultancy ImprovIT for the last four years to see how well its IT is run compared with other utilities. In its latest benchmark exercise, Thames Water measured how changes it implemented in...

Challenges and Champions: What’s Next For The ITO Space?

This is an excerpt from the original article Published in Outsource Magazine, sharing our response to the question posed The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre...

Changing triggers of IT benchmarking

Published in Outsource Magazine Benchmarking as a management tool remains globally popular, more so in North America and Europe, ranking a global second and an EMEA first according to the most recent Bain & Company Management Tools and Trends 2015 survey report. IT benchmarking, while...

The customer/outsourcer relationship: benchmarking value

Published in Outsource Magazine The relationship between organisations and their service providers is not unlike a marriage. All is fine until it isn’t – when communications break down and service delivery starts to suffer. Both parties feel unfairly treated so the marriage guidance counsellors come...

To Outsource or not to Outsource?

Published in Outsource Magazine  For commercial or public sector organisations thinking about outsourcing either part or all of their IT operations, there are many questions starting with the basic question: which services, if any, should be outsourced? Before they can begin to make an informed...
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