The public sector is a broad and diverse entity encompassing central and local government, agencies and the NHS. The total budget for delivering services for all parts of the public sector is huge but is continually under scrutiny as increased efficiency, often achieved by cuts, is sought throughout all public sector organisations. Thus the main drivers for the public sector are:
• Cost efficiency
• Community participation/communication (citizen centric)
There are also approaches that the public sector is expected to address, including the sharing of services or adopting new ways of working. From an IT perspective that would include mobility solutions and cloud based services.
IT has traditionally been seen as a back office function, yet there is increasing evidence that IT is now being viewed as a key enabler for organisations, whether this as an enabler for change or as a critical link in the aim to deliver quality service.
The challenge for executives is to achieve savings, maintaining or improve services whilst not stifling innovation. The cutback in budgets has been met in a mixture of ways including: stopping all planned spend on new projects or contractors; cutting staff or delaying the replacement of equipment. Whilst expedient cuts have been made to meet mandates, a key question still remains – have cuts been optimised or have they been so severe that they impact service quality?
Where some funds exist, the question becomes how to spend what little is available to best effect? What should be the sourcing strategy? Would outsourcing or shared services save money and improve service delivery, or would optimised internal delivery be the best option?
There is then the problem of the dealing with emerging technologies and demands for different ways of working such as increased mobility and remote working and "bring your own" devices (laptops, iPads etc).
ImprovIT provides a comprehensive set of independent business driven IT services that will help select suitable IT solutions, baseline the current capabilities and efficiencies of existing IT and help to optimise service delivery (within existing constraints). ImprovIT provides a range of services to help public sector senior managers get the best out of their IT investments.
ImprovIT's variety of services:
• Provide better understanding of IT's current capability
• Provide IT Benchmarking of current or future IT Services
• Maximise the value of the existing IT infrastructure & applications
• Lead to reduced costs when deciding on technologies and partners
• Optimise the application and service development environment
• Establish more accurately whether IT or its suppliers are delivering Value for Money
• Improved agility and flexibility by use of key Performance Indicators (KPIs) and industry comparisons