The public sector is a broad and diverse entity encompassing central and local government, agencies and the NHS. The total budget for delivering services for all parts of the public sector is huge but is continually under scrutiny as increased efficiency, often achieved by cuts, is sought throughout all public sector organisations. Thus the main drivers for the public sector are:
• Cost efficiency
• Community participation/communication (citizen centric)
There are also approaches that the public sector is expected to address, including the sharing of services or adopting new ways of working. From an IT perspective that would include mobility solutions and cloud based services.
IT has traditionally been seen as a back office function, however there is now increasing evidence that IT is seen as a key enabler of positive change, whether as an enabler of transformation or simply as a tool to deliver improved responsiveness, service and quality.
The challenge for executives is to achieve savings, maintaining or improve services whilst not stifling innovation. The cutback in budgets has been met in a mixture of ways including: stopping all planned spend on new projects or contractors; cutting staff or delaying the replacement of equipment. Whilst expedient cuts have been made to meet mandates, a key question still remains – are cuts made with a view to retaining service levels, seeking optimization of value as opposed to compromising quality in the quest for savings?
Where some funds exist, the question becomes how to spend what little is available to best effect? What should be the sourcing strategy? Would outsourcing or shared services save money and improve service delivery, or would optimised internal delivery be the best option?
There is then the problem of the dealing with emerging technologies and demands for different ways of working such as increased mobility and remote working and “bring your own” devices (laptops, iPads etc).
ImprovIT provide a comprehensive set of independent metrics driven advice and support to public sector managers, helping with the selection of suitable IT services and solutions, baselining current capabilities and efficiencies of IT, and achieving optimisation of service delivery costs and quality.
ImprovIT’s range of services include:
• Provide better understanding of IT’s current capability
• Provide IT Benchmarking of current or future IT Services
• Maximise the value of the existing IT infrastructure & applications
• Lead to reduced costs when deciding on technologies and partners
• Optimise the application and service development environment
• Establish more accurately whether IT or its suppliers are delivering Value for Money
• Improved agility and flexibility by use of key Performance Indicators (KPIs) and industry comparisons